Weather Policy, Rain Outs, and Makeup Games
We try our best to give everyone at much notice as possible. We make all final decisions about weather cancellations by 5 p.m. on game day.
On certain occasions the City of San Francisco will shut down the fields despite weather conditions we would normally play in. These decisions are out of our control and we must abide by the City’s decision.
Please be aware, if a game is cancelled we will make up that week later in the season. If we have more than 2 rain-outs during the season, we will do our best to make those games up, but cannot guarantee more than 2 made up rain outs.
Shirt Color Policy
When your captain registers, they select a color preference. We do our best to give each team their preference, but color choices are not guaranteed.
Shirt Order Deadline
If you register after the official season registration deadline you will not receive a shirt at the beginning of the season. We order thousands of shirts at one time and cannot change the shirt order once it has been submitted. Please make sure all of your teammates are signed up by the deadline so we can include them in the shirt order.
Missing Shirt Order
Mysterious things happen with shirts; our production team makes a mistake counting, you miss the first week and someone grabs your size, the captain loses your shirt, aliens steal it…
Thus, each season we offer players the opportunity to re-order a shirt. After the first week of your league, your host will email you a link to fill out a re-order form. If you submit it by the deadline we will order the shirt for you and have it sent to your league.
If you have any questions about shirts, please e-mail firstname.lastname@example.org.
Refunds are not available for any non-virtual leagues, social events, parties or outings. League rosters have limited space and last minute player cancellations hinder our ability to properly plan and organize our seasons.
Refunds are not available for any e-game/virtual event, including but not limited to, Trivia, Bingo, Game Show, Mario Kart or FIFA/Madden Tournaments. If an event is cancelled or postponed, you will be issued credits or receive the option to move to an alternate event of similar nature.
If a league (NOT including e-games or virtual) is cancelled due to lack of player registration or venue issues, players will be provided with alternate leagues to play instead. If you are unable to play in an alternate league, you will have the option for a full refund. However, if you fail to respond to the league cancellation email by the indicated deadline, you forfeit your refund and your registration fee will be converted into a league credit.
In some cases, we may need to delay the start of the league. This may be due to teams needing more time to complete their rosters, venues having schedule conflicts and other various reasons. We reserve the right to delay the start of a league, and will incorporate all planned games into the revised schedule to the best of our ability. Delayed start dates for the league are not grounds for a refund.
- A player’s or team’s decision not to participate in a league they have registered for is not grounds for a refund.
- If players or teams choose not to participate, we will issue a full site credit up to 2 weeks before the registration deadline date.
If it is within 2 weeks of the registration deadline, partial credit will be issued on a case by case basis
All site credits must be used within 1 year of receiving the site credit.
Refunds are not given if a player moves, change in work schedule, or any other non-league related changes. Participation in adult sports, even at the recreational level, may result in injury. Volo Sports does not refund players’ fees if they are injured.
We always do our best to play all scheduled games in a season. If games have to be postponed due to weather, facility issues, or any other reason, we will do our best to make the games up at the end of the season at the same location. In some cases the game location may be changed in order to make the games up. In the rare case we are unable to make-up postponed games, players will receive a prorated credit for those games.
Games will be made up in the best possible form which may include, but not be limited to, multiple games in one night or games held on a non-league night of the week. Refunds will not be issued if a player is unable to attend the scheduled make up game.
All requests must be submitted in writing to email@example.com.
Please provide at least 24hrs notice if your team needs to forfeit a game. We understand things happen, people take vacations, and meetings come up. Please give us as much notice as possible so that we can schedule another team for your opponent to play!
In order to keep our leagues fun for all players, if your team forfeits twice you will not make the playoffs. Just show up. 🙂